Humber River Health

1. AI-Powered IT Support Platform

   01.Architected and deployed a full-stack AI support application with React, TypeScript, FastAPI, and PostgreSQL, implementing role-based authentication, persistent conversations, and automated ticket escalation.4:27
2. 02.Engineered a RAG pipeline with document ingestion, sentence-transformer embeddings, pgvector similarity search, and LLM-based response generation, incorporating retrieval evaluation and source attribution.3:52
3. 03.Built automated testing and CI/CD workflows using Pytest, Playwright, Docker, and GitHub Actions, with structured logging and application monitoring.3:14

4. AI Voice Routing and Switchboard System

   04.Developed an AI-powered voice routing system integrating Retell AI, ElevenLabs, and FastAPI to classify caller intent, retrieve department information, and execute routing workflows.4:10
5. 05.Designed PostgreSQL-backed directory and on-call scheduling services with deterministic routing, fallback handling, and human escalation.3:36
6. 06.Implemented real-time call monitoring, transcript persistence, and automated routing tests to evaluate response latency, classification accuracy, and system reliability.3:02

℗ 2026 Sydney Gahunia · Humber River Health · Toronto, ON